- How can I cancel and/or refund my order?
Contact customer service at email@example.com with your email address and order number. Once an order has been shipped, it cannot be cancelled.
- How much does shipping cost?
For two or fewer bottles shipping is calculated on the weight and distance of each order. We offer ground shipping at no cost for any orders larger than three bottles.
- How do you ship your wine?
We suggest customers set up a UPS My Choice account at UPS.com to better track your packages. Our wines are shipped to you via carriers like FedEx and UPS in a secure box specifically made for shipping wine. FedEx and UPS require that any shipment containing alcohol must be signed for by a person 21 years of age or older. Make sure you or somebody of age will be present to sign for and receive your box at the shipping address you give us. We suggest customers consider having their packages sent to their work address. Or, if that isn’t an option, consider having your packages sent directly to a FedEx or UPS location of your choice where you can pick up that package at your convenience.
- Should I ship to my home or my work?
We recommend shipping your Dada Life Champagne to an address where an adult will be available to sign for the package, as all alcohol shipments require the signature of someone 21 years or older.
- How do I change my shipping address?
Contact customer service at firstname.lastname@example.org with your email address and order number.
- If the order has already shipped, there is a How do I change my shipping address?
Contact customer service at email@example.com with your email address and order number. If the order has already shipped, there is a $15 per package redirect fee.
- How do I track my package?
When your order ships, you will receive a shipping notification and that will include the tracking number for your order.
- What should I do if I know I will not be home at the time of delivery?
UPS will attempt delivery three business days in a row, if undelivered they will hold the order at Will Call for 5 days and then it is returned to us. It is always best to ship to a place of works where someone will always be available to sign for the order.
- Why does someone have to sign for my package?
Carriers require that any shipment containing alcohol must be signed for by a person 21 years of age or older.
- Do you ship to my state?
Please see the ship to states on the review order page.
- Do you ship overseas? To Canada?
- I have a question that is not listed; whom should I call?
Contact customer service at firstname.lastname@example.org or 866 678 8466
- What if I have other business inquiries?
For press release information, and other business related questions not pertaining to an order or shipment please contact our exclusive wine importer, Cab.Corp.: email@example.com